FAQ

To our current and future Brides-to-be, Bridesmaids and Mothers,

 

I want to start off by personally thanking you for your continued support of our store and all of our consultants throughout this unprecedented time in our world's history. None of us could have ever imagined being under these conditions and being forced to shelter at home in an effort to protect the weak and fight an invisible enemy such as COVID-19. I hope you and your families and friends remain safe and healthy throughout this ordeal.

 

We are currently open by appointment only and have some new guidelines in response to COVID-19.

 

The door is locked! Please knock or call us and we will open the door for your appointment.

We cannot allow more than 2 guests per bride and no one under the age of 12 years old.

If you have a mask, we strongly prefer that you wear it (this includes your party as well)!

Before getting started, please wash your hands in our restroom and wait for your consultant to give you instructions before looking around.

Our consultants will pull gowns for your to try on. Please look on our site to search our gowns before your appointment and we will create a custom lookbook JUST FOR YOU!

 

If you do not think you will have time to custom order a dress in time for your wedding due to this closure, please visit our sister store - Bestow Bridal - for over 300 beautiful off the rack bridal gowns and accessories.  You can view some of their inventory featured on the Sample Sale as well as request an appointment directly on their website.

 

If you have any questions regarding your current order or questions about placing an order, please reach out to me via email at info@signaturebridalsalon.com. 

 

We sincerely thank you again for supporting our store now and in the future.

 

Much Love,

Ashley Schwaegel, Owner

Signature Bridal Salon

It is never too early to start shopping! The more time you give yourself, the less stressed you will be. Make sure to discuss your individual time frame needs with your personal bridal consultant; their goal is to get you your dream dress! If ordering a custom gown, you will need to place your order 8-12 months before your wear date. This allows you plenty of time to choose the ideal dress with time for alterations and bridal portraits. However, if you need a dress sooner than this we have plenty of options! Certain designers allow expedited shipping for an additional fee. We also have gowns that may be purchased off the rack.

Most of our designers take around four to six months to create a new gown. Any custom measurements and changes may require additional time. Certain designers have dresses “in stock,” however, availability varies so be sure to ask your consultant about your quick turnaround options if you are in a time crunch.

Our sample gowns range in size from 6-24. Most of our designers use a European size chart which means our samples run 1-2 sizes smaller than street sizing. We also have the largest selection of Plus Size sample gowns (Size 16+) in Central Texas.

Yes! We are proud to carry one of the largest collections of Plus Size gowns in the Austin, Texas area in sample sizes 16-24. From Ballgowns to Fit and Flares, Lace and Tulle to Satin and Mikado, Sleeves to Strapless and we have it all!!

For the most part - YES!! Our Pinterest boards and website show most of our current inventory but not every single piece. Check it out to get an idea of our styles and designers we carry. Click here to go to our Pinterest.

Yes! In additional to our wide selection of designer bridal gowns, we also carry veils, jewelry, bridal belts, Bridesmaids gowns and Mothers gowns. After you purchase your bridal gown through our salon, you will receive a discount on all your accessories, bridesmaids and mothers gowns as well.

Yes! We have an off the rack sister store with over 250 beautiful Bridal gowns available to take home today!! Our sister shop, called Bestow Bridal, is located in our same shopping center and offers new, one of a kind and shop sample gowns at 20-50% off MSRP.

 

If you are looking to purchase a gown off the floor or wanting to get a great price and your perfect dress, please call Bestow today! Once these lovely gowns are gone, they're gone so shop now for the best selection. (512) 783-4996.

We understand that this is an important time in your life and you want all of your loved ones to be there when you find that perfect dress! Bring the closest friends or family members whose opinion you value most. Keep in mind that many differing opinions can sometimes make your decision harder and less enjoyable, as well as take the focus off of you and your desires. On Saturdays and Sundays, we are unable to accommodate parties larger than two at the moment. On weekdays, we are more than happy to accommodate larger parties by appointment. Due to the delicate nature of our inventory and out of respect to other brides, unsupervised children are not allowed past our lobby and children under the age of 12 are currently not permitted into the salon due to CDC guidelines in response to COVID-19.

We receive new stock pieces almost daily. With over 450 bridal gowns, we have the largest inventory in Central Texas. We work hard at providing unique designers and styles that cannot be found elsewhere. In fact, we are Austin's exclusive retailer for 8 bridal designers! We carry styles for every type of wedding, in any season. Tulle, lace, taffeta, satin, organza - you name it, we have it! Ballgown, Fit n Flare, Sheath, A-line - yep, we have that too!

Yes, please! Photography is always welcome, as is video chat and other social media platforms. We realize that it is hard to remember everything you have tried on and not every loved one can be with you at your appointment. However, it is important to remember that your pictures may not accurately represent the final look and fit of your gown due to the fit and color of the sample.

We do not charge for your first 3 appointments at our store. We know picking out a gown can be stressful so if you are not ready on your first visit, you are welcome to come back to try on your favorites again or start over from scratch. We generally have wait lists for Saturdays and Sundays so if you need to cancel or reschedule, please just let us know as soon as possible so we can offer your time slot to another Bride.

 

We do charge a fee of $50 after 3 appointments or after 3 no shows or last minute cancellations. This charge is paid upon booking and is non-refundable. This does not including pick up appointments made after your gown has been ordered and received.

We accept Visa, Mastercard, Discover, American Express, personal checks and cash. We also offer a payment arrangement with a deposit of 50% of the total balance due upon ordering and payments scheduled thereafter. Orders will not be placed and items cannot be removed from the store until checks have cleared. We can accommodate over the phone payments as well as online payments through our secured payment website.

Your personal bridal consultant will take measurements and then compare them to the respective designer’s size chart taking into consideration the style and fabric of the gown. Sizes can vary greatly from ready to wear clothing, which is why you cannot rely solely on your typical dress size when picking your bridal gown size. Ordering a size bigger is always preferable to ordering a size smaller, as a gown can be taken in during alterations. Of course, the final choice is always left to the client after you receive the proper guidance from one of our highly trained sales staff.

No! Most designers offer a Guarantee of Authenticity to ensure the highest quality, which is why they are only available at Authorized Retailers. There are numerous online companies that produce fake, copied products from cheaper, low quality products and sell them as “designer” gowns with no security that you will receive the proper color or size. Online companies are less reliable as they may close without warning. Signature Bridal Salon also offers many more services than an online boutique ever could, such as personal consulting that continues from shopping, to purchase, and up until the Big Day.

We offer on-site alterations through two independent alterationists with flexible scheduling. We recommend between 6-10 weeks for the alteration process, depending on the complexity of your dress and amount of "non-traditional" alterations you are planning on making. For example, if you are just doing the standard hem, side seams and bustle, you should allow yourself 6-7 weeks. If you are planning on creating a custom strap or jacket in additional to standard alterations, you would want to allow 9-10 weeks.